Refund policy

Exchange and return terms

The customer has a 14-day exchange and return right according to the Finnish Consumer Protection Act. The right of return applies only to unused, unopened and salable products in the original packaging. The customer is responsible for the return/product exchange postage costs, which are incurred by the customer HamppuFarm. If the products arrived at the customer differ from the order confirmation. In this case, the shipping costs for the return are paid by HamppuFarmi. Include the following information with the return: your name, address and phone number, as well as a copy of the order confirmation Return address: Murtolan HamppuFarmi Oy, Murtolantie 150, 32300 Mellilä. We do not accept returns more than 14 days after delivery. Once the return is approved, the money will be refunded directly to your account after the return has been received and processed. Problem situations in transport and regarding defective products. If the product has been lost during transport, damaged or the wrong product has been delivered to the customer, the customer must report the error immediately to the address (tel. 0405307489) Notification of incorrect delivery or a defective product must be made within 14 days of receiving the product. If the package is damaged in the mail, the product must be immediately complained to the mail.