Refund policy

Exchange and return conditions

The customer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused, unopened and salable products in the original packaging. The customer is responsible for the postage / return costs incurred by the customer from HamppuFarm. If the products received by the customer differ from the order confirmation. In this case, shipping costs for the return will be paid by HemppuFarmi. According to the return, include the following information: your name, address and telephone number, and a copy of the order confirmation Return address: Murtolan HamppuFarmi Oy, Murtolantie 150, 32300 Mellilä. We do not accept returns more than 14 days after delivery. Once the refund is accepted, the money will be refunded directly to your account upon receipt and processing of the refund. Problem situations during transport and for defective products. If the product has been lost during transport, damaged or the wrong product has been delivered to the customer, the customer must report the error immediately to (tel. 0405307489). If the package is damaged in the mail, a complaint must be made about the product to the post office immediately.