Privacy policy

1. Data controller

Murtolan HamppuFarmi Oy (Business ID 2816296-8)
Murtolantie 150, 32300 Mellilä, Finland
Tel. +358 40 566 5219
info@hamppufarmi.fi
Contact person for data protection: Ville Virtanen

2. What data we process

  • Contact details: name, address, email and phone number
  • Order, delivery and payment details (we do not see or store card details)
  • Customer account and loyalty programme data
  • Marketing consents and opt-outs
  • Customer service messages and product reviews
  • Website usage data such as device, browser, IP address and pages visited (via cookies)

3. Purposes and legal bases

  • Processing orders, delivery and customer service – performance of a contract
  • Accounting and other statutory obligations – legal obligation
  • Newsletters and email marketing – consent
  • Analytics and targeted advertising – consent (cookie settings)
  • Developing the online shop and preventing misuse – legitimate interest

4. Retention

Order and accounting data are kept for the period required by accounting law. Marketing data are kept until you withdraw your consent. Other data are deleted when no longer needed for their purpose.

5. Sources of data

We receive data from you when you place an order, create an account, subscribe to our newsletter or contact us, and via cookies when you use our website.

6. Recipients

We use trusted service providers that process data on our behalf:

  • Shopify – e-commerce platform
  • Payment providers, for example Paytrail, Klarna and MobilePay
  • Posti and PostNord – deliveries
  • Klaviyo – newsletters and product reviews
  • Google (Analytics, Ads, Merchant Center) – analytics and advertising
  • Meta (Facebook, Instagram) and TikTok – advertising
  • BON Loyalty – loyalty programme

We never sell personal data.

7. Transfers outside the EU/EEA

Some of our service providers (e.g. Shopify, Klaviyo, Google, Meta and TikTok) may process data outside the EU/EEA, for example in the United States. These transfers are protected by the EU–US Data Privacy Framework or the European Commission’s standard contractual clauses.

8. Cookies

We use essential cookies to run the online shop. We use analytics and marketing cookies only with your consent, which you give in the cookie banner. You can change your choice at any time by deleting cookies in your browser, after which the banner is shown again.

9. Data security

Data are transferred in encrypted form (SSL). Only people who need the data for their work have access to it.

10. Your rights

You have the right to access your data, request rectification or erasure, restrict or object to processing, port your data and withdraw your consent. You can opt out of direct marketing at any time using the link in our newsletter. Send requests to info@hamppufarmi.fi. You also have the right to lodge a complaint with a supervisory authority, such as the Office of the Data Protection Ombudsman in Finland (tietosuoja.fi).

Updated: 25 October 2026